Return & Cancellation Policy

Return & Cancellation Policy

Last updated: [Date]

1. Order Cancellation

Orders may be cancelled only before they have been processed for shipment.

Once an order has entered processing or has been shipped, it can no longer be cancelled. Customers may instead request a return in accordance with this Return Policy where applicable.

2. Return Eligibility

Unless otherwise stated, eligible products may be returned within 30 days of delivery.

To qualify for a return, the item must:

• Be unworn and unused;
• Be in its original condition;
• Include all original tags, labels and packaging;
• Be free from odours, stains, damage or excessive handling beyond what is reasonably necessary to inspect the product.

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned unless required by applicable law:

• Products marked as Final Sale or Non-Returnable;
• Gift cards;
• Personalized or customized products;
• Products that have been worn, washed, altered or damaged after delivery.

4. Defective, Damaged or Incorrect Items

If you receive a defective, damaged or incorrect item, please contact us within 7 days of delivery.

Where verified, we will, at our discretion and in accordance with applicable law:

• replace the item;
• provide a refund; or
• offer another appropriate remedy.

Photographs may be requested to assess the claim.

5. Return Shipping Costs

Unless otherwise required by applicable law or where we have made an error, customers are responsible for return shipping costs.

Original shipping charges are non-refundable except where required by law or where the return results from our error.

We strongly recommend using a tracked shipping service, as we are not responsible for returns lost in transit until received by us.

6. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

Depending on your payment provider, refunds may take 5–10 business days to appear.

We reserve the right to deduct any reduction in value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functionality of the goods, where permitted by applicable law.

7. Exchanges

We do not offer direct exchanges.

Customers wishing to receive a different size, colour or product should place a new order. If eligible, the original item may be returned in accordance with this policy.

8. Refused Deliveries & Unclaimed Parcels

Orders refused by the customer or returned due to an incorrect address, failure to collect or failure to pay applicable customs duties or import charges may be subject to return shipping fees, carrier charges and any applicable handling costs, which may be deducted from the refund where permitted by law.

9. Fraud Prevention

We reserve the right to refuse returns, refunds or cancellations in cases involving suspected fraud, abuse of our return policy, unauthorized resale, or other conduct inconsistent with legitimate consumer purchases.

10. Statutory Consumer Rights

Nothing in this Return & Cancellation Policy excludes or limits any rights that consumers are entitled to under applicable consumer protection laws in the jurisdiction where they reside.

Where mandatory consumer protection laws provide greater rights than this policy, those laws shall prevail.